Returns Policy

Items damaged in transit

If you receive an item from us that is damaged, you must inform us within 7 days of receipt. If the package is visibly damaged, please sign for it as damaged. Business customers must inform us within 48 hours of any damaged items.

Items must be returned in their original condition including all accessories, manuals and packaging. Once your damaged item has been received, we will issue a replacement or a full refund to you and reimburse reasonable delivery costs. We will usually arrange collection of goods received as damaged.

Items faulty on arrival

If your item is faulty or dead on arrival, please get in touch as soon as possible. You have 28 calendar days to inform us of the fault. Business customers must inform us within 14 days. Items must be returned in their original packaging including all accessories, manuals and packaging.

Once received, your item will be tested by our dedicated test center and we will issue a replacement (or a full refund to you if the item cannot be repaired or is no longer available) and reimburse reasonable delivery costs. We will usually arrange collection of faulty goods.

Due to the nature of products we sell, some products might require additional configuration and it is important to ensure you have the level of skill and training required to install the product. If in doubt please seek services from qualified personal.

If any of the goods you have purchased from us develop a fault within their warranty period, but it has been over 28 days since you purchased the item from us, you are entitled to an in-warranty repair. Please contact us in the first instance if you believe there is a fault with your equipment.

Refurbished Items

Refurbished items carry a 30 day warranty from the date of delivery unless otherwise stated on the product page. Any claims after this period will not be accepted.

Returning an unwanted item

You may return any item up to 14 days after delivery. Any items that have a seal must remain unopened. Computer software must remain sealed for return and, electronic downloads or any items with which a service subscription starts upon use are non-returnable once you have started use. Although we will aim to process your refund as soon as possible, it can take up to 30 days. If you are having difficulty setting up or getting your product going, get in touch. Please note, business to business orders are not covered by our unwanted returns policy and are non returnable.

All return delivery costs are payable by the customer unless your item arrived faulty or if the order was sent to you as a result of our error.

How we test returned items

All returns to CCTV101 are tested by our independent test center in accordance with the procedures laid out by the manufacturer or supplier. If a returned item is found not to be faulty, or has been tampered in a way to invalidate the warranty, our independent test center will return the item to you at your cost. In cases where the item is not faulty, you will be charged the same postage costs as you originally paid to have the item delivered to you. In cases where FREE Delivery was offered, we will charge 9.99 GBP

How to request the return of an item

To request the return of an item, login to your CCTV101 account, click on View Messages and submit a request request along with the reason for return. We reserve the right to reject returns based on the above policy.